Effective Date: January 1, 2024
Last Updated: October 16, 2025

Welcome to Dukandaran.com (“we,” “our,” or “us”). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase on dukandaran.com.

1. About Us

Business Name: Dukandaran
Established: 2024
Address: Plaza 1, Tangi Road, Charsadda, Pakistan
We sell Peshawari Chappal, Olive Oil, Beauty Serums, and Masalaha Dar Gurh online through our official website.

2. Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

  • Personal Information: Your name, phone number, email address, shipping and billing addresses.
  • Payment Information: Payment details provided through secure payment gateways (we do not store full card or banking details).
  • Usage Data: IP address, browser type, pages visited, and time spent on our website.
  • Cookies: We use cookies to improve your browsing experience and analyze website performance.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To process and deliver your orders.
  • To contact you for order updates or customer service.
  • To improve our products, services, and website experience.
  • To send you promotional offers (only if you consent).
  • To comply with legal and tax obligations.

4. Data Protection and Security

Your privacy is important to us. We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Our website uses SSL encryption and trusted payment gateways to ensure your financial information remains secure.

5. Sharing Your Information

We do not sell or trade your personal information.
We may share your data only with:

  • Delivery partners for shipping your orders.
  • Payment processors for secure transactions.
  • Legal authorities, if required by law.

6. Your Rights

You have the right to:

  • Request access to your personal data.
  • Request correction or deletion of your data.
  • Withdraw consent for marketing communications.
    To exercise these rights, contact us at support@dukandaran.com.

7. Cookies

Cookies help us understand how visitors use our site and enhance user experience.
You can choose to disable cookies through your browser settings, but some parts of the website may not function properly.

8. Return and Refund Policy

We offer a 1-week return policy from the date of delivery.
If the product you receive is not as shown in the pictures, we will refund 100% of your payment once the item is returned in its original condition.
For return requests, please contact returns@dukandaran.com or WhatsApp our support team.

9. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:
📍 Address: Plaza 1, Tangi Road, Charsadda, Pakistan
📧 Email: dukandaran@gmail.com

📞 Phone: +92 3265698257