Welcome to Dukandaran.com ("we", "our", "us"). We respect your privacy and are committed to protecting your personal data in full compliance with global e-commerce security standards and Amazon Web Services (AWS) Cloud Infrastructure guidelines.
1. Official Business & Contact Information
If you have any questions, inquiries, or feedback regarding your personal data or orders, please contact our support team:
- đĸ Company Name: Dukandaran.com Store
- đ Head Office Address: Dukandaran.com Head Office, Plaza 1, Tangi Road, Charsadda, Pakistan
- đą Mobile / WhatsApp Support: +92 326 5698257
- âī¸ Official Support Email: info@dukandaran.com
- â° Customer Service Hours: Monday - Saturday (9:00 AM â 9:00 PM PKT)
2. đĄī¸ 100% Full Refund Guarantee (Damaged Goods & Mismatched Products)
Our Ironclad Guarantee to You:
At Dukandaran.com, we take extreme pride in supplying 100% Pure Extra Virgin Organic Olive Oils and authentic handcrafted Peshawari Chappals. Your trust is our highest priority.
- Broken or Damaged Goods: If your parcel arrives broken, leaked, or damaged during transit, you are entitled to a 100% FULL REFUND, including ALL DELIVERY / SHIPPING CHARGES.
- Mismatched / Unadvertised Products: If the product delivered does not match what was advertised on our website, we will issue an immediate 100% FULL REFUND (product cost + delivery fee) or send a free replacement with zero extra delivery cost.
- Zero Hassle Return Process: Simply send a photo or video of the received item to our WhatsApp (+92 326 5698257) or email (info@dukandaran.com) within 7 days of delivery. Refund will be processed back to your bank, EasyPaisa, JazzCash, or cash refund within 24-48 hours!
3. âī¸ AWS Cloud Infrastructure & Data Security Standards
Our website and database are hosted on enterprise-grade Amazon Web Services (AWS) Cloud Infrastructure, providing state-of-the-art security, 256-bit SSL encryption, DDoS mitigation, and high availability.
- Data Encryption: All transactions and form submissions are protected via end-to-end SSL/TLS encryption.
- No Selling of Data: We NEVER sell, rent, trade, or leak customer names, phone numbers, or addresses to any third parties under any circumstances.
- Couriers & Logistics: Customer details are strictly shared with verified logistics & courier partners (TCS, Leopard, M&P) solely for delivering your parcel.
4. Information We Collect
We collect minimal required information to process your Cash on Delivery (COD) or WhatsApp orders:
- Personal Identification: Full Name.
- Contact Information: Phone / WhatsApp Number and Email Address.
- Shipping Destination: House/Flat address, Street name, City, and Postal Code across Pakistan.
5. Cookies and Analytics
We use essential cookies strictly to remember your shopping cart items, facilitate checkout session security, and ensure fast page load performance through AWS CloudFront CDN.
6. Your Rights & Data Deletion Requests
You have the right to inspect, update, or request complete deletion of your customer record from our store database at any time. To request data deletion, email us at info@dukandaran.com or message +92 326 5698257.