At Dukandaran.com, customer satisfaction and trust are the foundation of our business. We stand behind the quality of our 100% Organic Olive Oils and Master-Crafted Peshawari Chappals with a transparent refund policy.
⥠7 Business Days Refund Timeline
If you return a product in accordance with our return guidelines, your payment refund will be processed and credited back to your bank account, EasyPaisa, JazzCash, or payment method within 7 Business Days.
1. Return Policy Eligibility
Our Return & Refund policy is met under the following condition:
The return policy is valid if our team dispatched a broken, damaged, or incorrect product, and it is returned back to us in the state in which it was sent.
2. Courier Transit Damage Policy
We pack all our products with heavy-duty protective materials. However, sometimes courier companies damage the product during transit.
In case of courier damage, upon receiving your report, our team will conduct a proper investigation with the courier service provider. Once verified, the customer will receive a FULL REFUND, including ALL DELIVERY / SHIPPING CHARGES!
3. How to Initiate a Refund Claim
- Take a clear photo or video of the received item showing the damage or issue.
- Contact our support team within 7 days of delivery via WhatsApp at +92 326 5698257 or Email info@dukandaran.com.
- Our team will inspect the case and guide you on returning the parcel to our head office address:
Dukandaran.com Head Office, Plaza 1, Tangi Road, Charsadda, Pakistan. - Once received, your refund will be completed within 7 Business Days.